How do I place a mobile order?
- Download the Basil Box app, available on App Store and Google Play.
- Open your app and register an account.
- Add a payment method.
- Tap Order Now.
- Select the store your would like to pick-up from.
- Customize your own personal box.
- Tap on Proceed to Checkout, review your order and tap on Place Order.
How do the loyalty points work?
- You can earn loyalty points on every app purchase.
- You will earn 10 points for every $1 spent at participating Basil Box stores.
What are the status levels and how do I reach them?
- All users start at White Level, which entitles you to a free handcrafted beverage on signup and a free snack on your birthday. Reach Red Level or Black Level to unlock additional one-time rewards, special birthday freebies and other perks.
- White Level: At signup
- Free handcrafted beverage on signup
- Free birthday snack
- White Level exclusive promotions
- Red Level: Spend $150
- Free handcrafted beverage and snack once you reach Red Level
- Free birthday handcrafted beverage
- Red Level exclusive promotions
- Black Level: Spend $200
- 2 free handcrafted beverages and 2 free snacks once you reach Black Level
- Free birthday handcrafted beverage and box
- Black Level exclusive promotions
How do I redeem my points for free items?
With enough points available the offers will unlock on the My Rewards screen. You may tap on any of the available offers to activate them before ordering.
Can I add special instructions?
Yes, during Checkout you may include any special instructions.
How does refer-a-friend work?
We provide you with a unique code you can share with your friends. You will both receive 100 points the first time your friend pays with their app.
What type of payment options can I use to pay with the app?
We accept credit and debit cards through Visa, Mastercard, and AMEX.
Does the Birthday Reward expire?
Birthday reward expires one week after your birthday. Don’t forget to visit one of our participating locations, we would love to wish you a happy birthday!
Which locations can I order ahead from?
Tap the Order Now button on the app’s home screen. The location closest to you will be displayed automatically at the top of the screen. By tapping the location address, a list of available locations will display. (Please ensure that location services is enabled so we can automatically select the closest location to you)
Are extras included for free box rewards?
The free box reward does not account for any extra toppings you may like to add to your box.
Are taxes included in free items?
Taxes are not applicable to any free item, you do not have to pay for any tax on free items.
Do I need to be connected to the internet to place an order?
Yes, your smartphone data or WiFi must be turned on and connected to a working network.
I picked up my order and have some feedback.
I have an issue with my app.